Privacy policy

🍷 Wine Angels Privacy Policy

Last updated: 22 January 2026

At Wine Angels, your privacy matters as much to us as the people you share a glass with.

We’re committed to protecting your personal information and using it respectfully, responsibly, and transparently — because trust is the heart of every friendship.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, sign up to our updates, or contact us.

Our online store is powered by Shopify, which helps us provide a secure and seamless shopping experience.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. What personal information we collect

When you browse our website, shop with us, or contact us, we may collect personal information including:

Information you provide to us

  • Contact details: name, email address, phone number

  • Delivery and billing details: shipping address, billing address

  • Order and account information: products purchased, order history, preferences

  • Communications: messages you send to us (email, forms, support enquiries)

Payment information
Payments are processed securely through Shopify Payments, PayPal, or other payment providers.
We do not store or have access to your full card details.

Information collected automatically
When you use our website, we may automatically collect certain information including:

  • device type and browser type

  • IP address

  • cookie data

  • browsing behaviour on our site (e.g. pages viewed, links clicked, time spent)

We only collect personal information that is reasonably necessary for our business activities.

2. How we use your personal information

We use your personal information to:

  • process payments and fulfil your orders

  • deliver products safely and efficiently

  • communicate with you about your order, account or customer service request

  • verify age where required and support responsible liquor supply obligations

  • prevent fraud, suspicious activity and unauthorised transactions

  • improve our website, products and customer experience

  • send marketing communications such as product updates, festival invites and special offers (only if you’ve opted in)

  • comply with legal and regulatory requirements (including tax, accounting and licensing obligations)

You can unsubscribe from marketing communications at any time using the link provided in our emails.

3. How we share personal information

We may disclose personal information to trusted third parties only where necessary to operate our business, including:

  • Shopify (website hosting, order management, store services)

  • payment providers (to process transactions securely)

  • delivery partners / couriers (to ship your orders)

  • IT service providers (to maintain security and system performance)

  • marketing platforms (only if you subscribe to marketing communications)

We do not sell or rent your personal information.

In certain situations we may disclose personal information where required or authorised by law, including to:

  • law enforcement agencies

  • regulators

  • courts or dispute resolution bodies

4. Shopify & third-party services

Our store is hosted by Shopify. Your information may be stored through Shopify’s data storage, databases, and general Shopify applications.

Shopify’s privacy practices are separate from ours. For more information, you can review Shopify’s Privacy Policy directly.

5. Your privacy rights & access requests

You may have the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate, outdated or incomplete information

  • opt out of marketing communications at any time

  • request deletion or de-identification of personal information (where legally permitted)

To request access, changes or deletion, contact us at:
Email: wineangels.au@gmail.com

We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6. Children’s privacy (18+)

Wine Angels is intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe a child has provided personal information to us, please contact us and we will take steps to delete it where appropriate.

7. Data security & retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Security measures may include:

  • secure Shopify hosting

  • encryption and secure payment gateways

  • access controls and account protections

No method of transmission or storage is completely secure, but we do our best to safeguard your information.

We retain personal information only for as long as needed to:

  • provide services and fulfil orders

  • comply with legal obligations (e.g. tax/accounting requirements)

  • resolve disputes

  • enforce our terms

When no longer required, personal information is securely deleted or de-identified.

8. International data transfers

Some of our service providers (including Shopify) may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place and that overseas recipients handle your information in a manner consistent with Australian privacy requirements.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

We encourage you to review this policy periodically.

10. Cookies, tracking & website analytics

Wine Angels uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and help our store run smoothly.

Cookies may collect information such as:

  • your device and browser type

  • IP address

  • pages visited and time spent on our site

  • shopping cart actions and checkout activity

Some cookies are essential for our store to function (for example, remembering items in your cart). Other cookies help us understand how customers use our website and improve performance.

You can disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website, including checkout.

11. Marketing, advertising & third-party tracking tools

If you interact with Wine Angels online (for example by visiting our website, signing up to emails, or purchasing), we may use marketing and analytics tools to improve our customer experience and help show relevant ads.

These tools may include:

  • Shopify marketing features

  • email marketing services (only if you opt in)

  • Google Analytics

  • Meta Pixel (Facebook/Instagram advertising)

These services may use cookies or tracking technologies to collect information such as:

  • pages you view

  • products you click or add to cart

  • whether you complete a purchase

  • your approximate location (based on IP address)

This helps us:

  • understand what customers love

  • improve our store and offers

  • measure campaign performance

  • show Wine Angels content to people who may be interested

You can opt out of marketing emails anytime using the unsubscribe link in our emails.

12. Privacy complaints

If you have a privacy concern or believe your personal information has been handled incorrectly, we encourage you to contact us first so we can resolve it quickly and respectfully.

Email: wineangels.au@gmail.com
Subject line: Privacy Complaint

Please include:

  • your name and contact details

  • a description of your concern

  • any relevant order number or details (if applicable)

We will respond within a reasonable timeframe and aim to resolve complaints promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992

13. Contact us

If you have any questions, feedback or concerns about this Privacy Policy, please contact us:

Wine Angels Australia
PO Box 756, Waikerie SA 5330, Australia
Email: wineangels.au@gmail.com
Website: www.wineangels.com.au
ABN: 17 629 418 917